Your privacy is more than a legal obligation for iadbrokes — it is a moral responsibility we take seriously every day. This document clearly explains what data we collect, why it is needed and how we protect it.
Iadbrokes only collects data that is strictly necessary for specific purposes. We do not collect information that is excessive or irrelevant to the services you use.
All data transmitted between your device and iadbrokes servers is protected with 256-bit SSL encryption — the same security standard used by major Malaysian banks.
Your personal data is stored on servers protected by strict access controls, continuous monitoring, and automated backup procedures to ensure security and availability.
We are always transparent about what we do with your data. Every purpose for data use is clearly stated in this document — no hidden agendas, no undisclosed uses.
You may request access, correction, or deletion of your personal data at any time. Your request will be processed within the timeframe required by applicable law.
Iadbrokes does not sell, rent, or transfer your personal data to third parties for their own marketing purposes. Your data belongs to you — it is not our business commodity.
This Privacy Policy ("Policy") describes how iadbrokes ("we", "Company", "Platform") collects, uses, stores, discloses, and protects personal information collected from users ("Members", "You") who access or use iadbrokes services through the iadbrokes.com website or the iadbrokes mobile app.
This Policy applies to all personal information collected during the account registration process, use of platform services, financial transactions, interactions with the customer support team, and every other point of contact between you and iadbrokes. We operate in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.
Iadbrokes collects various types of personal data depending on how you interact with our platform. Below is a full overview of the data collected, organised by category:
| Data Category | Example Information | How It's Collected |
|---|---|---|
| Identity Data | Full name, date of birth, ID card number, ID card image | Account registration & KYC verification |
| Contact Data | Email address, mobile number, delivery address (if applicable) | Registration form & profile updates |
| Financial Data | Bank account number, bank name, e-wallet account, transaction records | Deposit & withdrawal process |
| Technical Data | IP address, device type, operating system, web browser, session data | Automatically during platform use |
| Usage Data | Games played, session duration, betting history, account activity | Automatically during gameplay |
| Communication Data | Support chat records, emails related to complaints or inquiries | Interactions with customer support |
Biometric data such as fingerprints or facial recognition used for biometric login in the iadbrokes app is processed locally on your device only and is not transmitted to or stored on our servers.
Iadbrokes uses collected personal data for the following lawful purposes. We do not use your data for any other purpose not stated here without first obtaining your consent.
Iadbrokes does not sell, rent, or trade your personal data to third parties. However, there are limited circumstances where we may need to share your data to enable our services to function or to fulfil legal obligations.
All third parties with whom we share data are bound by strict confidentiality agreements and are only permitted to use your data for specified purposes. We do not allow third parties to use your data for their own marketing purposes.
Protecting your personal data is a core technical and operational priority at iadbrokes. We implement multiple layers of security to ensure your data is always protected against unauthorised access, loss or disclosure.
The iadbrokes website and app use cookies and similar tracking technologies to enhance your experience and understand how our platform is used. Below are the types of cookies we use:
You can manage or delete cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of some parts of the iadbrokes platform.
Under Malaysia's Personal Data Protection Act 2010 and iadbrokes policy, you have the following rights regarding your personal data that we hold. We respect and facilitate the exercise of all these rights.
Request a copy of the personal data we hold about you at any time.
Request correction of any inaccurate or incomplete data in our records.
Request deletion of your personal data, subject to our legal obligations.
Object to the processing of your data for direct marketing purposes at any time.
To exercise any of the above rights, please contact the iadbrokes support team via live chat or email. Your request will be processed within 30 business days. No charges apply for reasonable data rights requests.
Iadbrokes does not retain your personal data longer than necessary for the purpose it was collected, or as required by applicable law. Below is a general guide to our data retention periods:
After the relevant retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be linked to your identity.
The iadbrokes platform may contain links or integrations with third-party services such as game providers and payment processors. Please note that this Privacy Policy applies only to data collected directly by iadbrokes.
Iadbrokes is not responsible for the privacy practices or content of any third-party sites to which links or integrations direct. We encourage you to read the privacy policy of any third-party platform before submitting personal information to them.
If you have any questions, concerns, or complaints regarding how iadbrokes handles your personal data, we encourage you to contact us directly. Our team will provide a thorough and timely response.
We are committed to responding to all privacy-related enquiries within 5 business days. For formal data rights requests (access, correction, deletion), the response period is within 30 business days as required by PDPA 2010.
Join over one million Malaysian members who play with confidence knowing their personal data is fully protected by iadbrokes.
* For users aged 18 and above. Please play responsibly.